Belize Launches Project to Develop Training Strategy for BPO Sector

The Ministry of Labour in Belize hosted a meeting of the Project Steering Committee (PSC) for the 'Pilot Project and Policy for Higher Tier Global Digital Services from Belize' project. The project, funded by the Inter-American Development Bank and led by the Ministry of Investment, aims to develop and implement a comprehensive training strategy to maximize the potential of Tier 1 services offered by business process outsourcing (BPO) companies and facilitate the transition to more specialized tiers.

The project will conduct a sector skills gap analysis to identify the training needs in the BPO industry. Based on the findings, a curriculum will be developed for advanced technical support roles to equip workers with the necessary skills. The project also plans to implement a training program for both entry-level employees and BPO professionals seeking career advancement opportunities in the global digital services industry.

Why this matters: The BPO sector is a significant contributor to Belize's economy, providing employment opportunities and attracting foreign investment. Developing a skilled workforce is critical for the country to remain competitive in the global digital services market and attract higher-value BPO services.

During the PSC meeting, stakeholders discussed the project's objectives, timelines, and expected outcomes. "This project is a critical step in our efforts to upskill our workforce and position Belize as a hub for high-quality digital services," said a representative from the Ministry of Labour. The project is expected to enhance the employability of Belizeans in the BPO sector and contribute to the country's economic growth.

Key Takeaways

• Belize hosts project to develop training strategy for higher-tier BPO services
• Project aims to conduct skills gap analysis and create advanced technical curriculum
• Upskilling workforce critical for Belize to remain competitive in digital services
• Project expected to enhance employability in BPO sector and boost economic growth
• Project led by Ministry of Investment, funded by Inter-American Development Bank