LNER Installs Platform Edge Studs and Expands Sign Language on Screens to Improve Accessibility

LNER, a train operator in the UK, has completed a project to install over 600,000 platform edge studs at 11 of its managed stations, including Berwick-upon-Tweed, Newcastle, Durham, Darlington, York, Wakefield Westgate, Doncaster, Retford, Newark Northgate, Grantham, and Peterborough.

The raised studs are designed to warn passengers of the platform edge, particularly benefiting those who are blind or partially sighted.

The installation of the platform edge studs aims to enhance the travel experience and accessibility for passengers with visual impairments. The raised surfaces create a visual and physical alert to the presence of the platform edge, making the platforms safer for customers.

In addition to the platform edge studs, LNER has expanded its service offering integrated British Sign Language (BSL) on digital departure screens across its managed stations equipped with the latest screen technology. This initiative provides the latest travel information for customers with hearing impairments.

Why this matters: LNER's accessibility improvements demonstrate the rail industry's commitment to creating a more inclusive travel experience for all passengers. These initiatives set an example for other transportation providers to follow in making their services more accessible to individuals with disabilities.

LNER has also opened its first Passenger Assist Lounge and Family Lounge, with plans to introduce similar facilities at more stations. The rail operator is working to make its stations more accessible and inclusive for all customers, with upgrades to waiting areas and other accessibility improvements across its network. "LNER is working to make rail more inclusive for all," the company stated.

Key Takeaways

• LNER installed 600,000 platform edge studs at 11 stations to aid the visually impaired.
• LNER added integrated British Sign Language on digital departure screens for the hearing impaired.
• LNER opened its first Passenger Assist Lounge and Family Lounge for inclusive travel.
• LNER's accessibility initiatives set an example for other transport providers to follow.
• LNER is working to make its stations more accessible and inclusive for all customers.