Google Denies Responsibility for US Couple's Attack in South Africa While Using Maps

Google has denied legal responsibility for an attack on a US couple that occurred in Nyanga, South Africa, in 2023 while they were using the company's Google Maps service. The couple, identified as the Zoladtz family, was assaulted in the crime-ridden neighborhood after Google Maps directed them through the area.

In response to a lawsuit filed by the couple, Google has applied to dismiss the case before trial. The tech giant argued that it does not have a legal duty to help users avoid routes through high-crime areas, as it lacks control over neighborhoods and cannot simply avoid recommending travel in large urban areas without a profound effect on its service.

The attack on the Zoladtz couple was not an isolated incident. Just three weeks later, another US tourist fell victim to a similar attack in Nyanga. These events prompted Google to take action, announcing that it would be avoiding routes through the neighborhood to protect its users, a decision that came only 10 days after the second attack.

Why this matters: The case highlights the challenges and potential liabilities faced by tech companies like Google when their services are used in high-risk areas. It also raises questions about the responsibility of these companies to ensure user safety and the extent to which they can be held accountable for incidents that occur while using their products.

The Zoladtz couple's lawyer, Richard Lawler, expressed disappointment with Google's stance, stating, "It's disheartening to see a company like Google prioritize its convenience over the safety of its users. The Zoladtz family trusted Google Maps to guide them, and that trust was betrayed." Google has not provided further comment on the pending litigation but maintains its position that it cannot be held legally responsible for the attack.

Key Takeaways

• Google denies legal responsibility for attack on US couple in South Africa using Google Maps.
• Google argues it lacks control over high-crime areas and cannot avoid recommending travel in cities.
• Another US tourist was attacked in the same neighborhood 3 weeks later, prompting Google to reroute.
• Case highlights challenges for tech companies when services are used in high-risk areas.
• Couple's lawyer criticizes Google for prioritizing convenience over user safety.