Electrical Fault Disrupts Water Supply to 69,000 in Penang's Barat Daya District

An electrical fault at the Bukit Dumbar Reservoir and Pump House Complex in Penang disrupted water supply services to 69,000 consumers. PBAPP personnel are working to restore full water services by 5pm, with 58% of affected areas already normalized.

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Bijay Laxmi
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Electrical Fault Disrupts Water Supply to 69,000 in Penang's Barat Daya District

Electrical Fault Disrupts Water Supply to 69,000 in Penang's Barat Daya District

An electrical fault at the Bukit Dumbar Reservoir and Pump House Complex in George Town, Penang, early on May 12, 2024, has disrupted water supply services to approximately 69,000 water consumers in the southwest Barat Daya district.

Why this matters: The disruption of water supply to a largepopulation highlights the importance of infrastructure maintenance and the need for contingency plans to mitigate the impact of unexpected failures. It also underscores the potential consequences of inadequate water supply on public health, economic activity, and daily life.

According to Penang Water Supply Corporation (PBAPP) CEO K. Pathmanathan, a faulty 11kV medium voltage drive caused a sudden shutdown of the Bukit Dumbar 2 (BD2) pumping station at 4am. This prevented PBAPP from re-pumping treated water from the Sungai Dua Water Treatment Plant (WTP) to water consumers in the affected area.

The affected areas include Bayan Baru, Bayan Lepas, Batu Itam, Bukit Belah, Bukit Gambir, Bukit Gelugor, Bukit Jambul, Bukit Penara, Flat Lily, Gelugor, Gertak Sanggul, Jalan Ismail Hashim, Jalan Paya Terubong (Relau), Jalan Pondok Upeh, Jalan Teluk Kumbar, Jalan Tun Dr Awang, Jalan Sungai Tiram, Jalan Yeap Chor Ee, Kampung Matahari Naik, Lip Sin area, Penang International Airport, Pulau Betung, Sungai Ara, Sungai Batu, Teluk Kumbar, and the USM campus in Sungai Dua.

PBAPP personnel are operating under emergency response plan (ERP) protocols to fully normalize water supply services by 5pm on May 12, 2024. As of 1pm, water supply for about 40,000 consumers, constituting 58% of those affected, had been normalized.

Pathmanathan apologized for the inconvenience caused, stating, "We apologize for all inconveniences caused. However, this is an unscheduled water supply interruption arising from a sudden electrical mishap. PBAPP is working as quickly as possible to fully normalize water supply."

Water consumers who experience supply issues after 5pm are requested to contact the PBAPP 24-hour call center at 04 255 8 255 for advice and assistance.

The electrical fault at the Bukit Dumbar Reservoir and Pump House Complex has caused significant water supply disruptions for 69,000 consumers in Penang's Barat Daya district. PBAPP is working diligently to restore full water services by 5pm today. Affected residents are advised to contact PBAPP's 24-hour call center if issues persist beyond the targeted restoration time.

Key Takeaways

  • Electrical fault at Bukit Dumbar Reservoir disrupts water supply to 69,000 consumers in Penang's Barat Daya district.
  • Faulty 11kV medium voltage drive caused sudden shutdown of Bukit Dumbar 2 pumping station.
  • Affected areas include Bayan Baru, Bayan Lepas, and surrounding neighborhoods.
  • PBAPP aims to fully restore water supply by 5pm on May 12, 2024.
  • Consumers can contact PBAPP's 24-hour call center at 04 255 8 255 for assistance.