New York EBT System to Undergo 11-Hour Outage on May 12

New York's Electronic Benefits Transfer (EBT) system will be unavailable on May 12, 2024, from 12:01 a.m. to 11 a.m. for a vendor change, affecting food and cash purchases made using EBT cards. EBT cardholders can use the ebtEDGE portal as an alternative during the 11-hour outage.

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New York EBT System to Undergo 11-Hour Outage on May 12

New York EBT System to Undergo 11-Hour Outage on May 12

The Erie County Department of Social Services has announced that New York's Electronic Benefits Transfer (EBT) system will be temporarily unavailable on Sunday, May 12, 2024, from 12:01 a.m. to 11 a.m. The 11-hour outage is necessary to facilitate a vendor change that will impact food and cash purchases made using EBT cards during this time period.

Why this matters: This outage will affect thousands of low-income families and individuals who rely on EBT cards for their daily necessities, highlighting the importance of ensuring the reliability and accessibility of government assistance programs. The disruption may also have broader implications for the state's social services infrastructure and the vendors involved in the program.

EBT cardholders will be required to switch to the ebtEDGE portal to access their benefits while the system is down. The Erie County Department of Social Services is alerting the public in advance to ensure that EBT users are prepared for the temporary disruption in service and can plan their purchases accordingly.

The Electronic Benefits Transfer system is a vital tool for many low-income families and individuals who rely on government assistance programs such as the Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF). EBT cards function similarly to debit cards, allowing recipients to purchase eligible food items and access cash benefits at participating retailers.

The upcoming vendor change and associated outage may cause inconvenience for EBT users who need to make purchases during the affected time period. However, the Erie County Department of Social Services is working to minimize disruption by providing advance notice and directing users to the alternative ebtEDGE portal.

EBT cardholders in New York are advised to plan ahead for the May 12 outage by making necessary purchases before the system goes offline or by utilizing the ebtEDGE portal during the downtime. The Erie County Department of Social Services will continue to provide updates and support to ensure a smooth transition for all EBT users affected by the vendor change.

Key Takeaways

  • NY's EBT system will be down on May 12, 2024, from 12:01 a.m. to 11 a.m.
  • The 11-hour outage is for a vendor change affecting food and cash purchases.
  • EBT users can access benefits via the ebtEDGE portal during the outage.
  • The outage may cause inconvenience for low-income families and individuals.
  • EBT users should plan ahead and make necessary purchases before the outage.