Xiaomi's SU7 Electric Car Faces Reliability Issues After Launch

Xiaomi's SU7 electric sedan is experiencing reliability issues just two months after its market launch in China, with owners reporting brake and drive system problems. The company has offered refunds and compensation to affected owners, but the issues raise concerns about the car's safety and Xiaomi's quality control.

Trim Correspondents
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Xiaomi's SU7 Electric Car Faces Reliability Issues After Launch

Xiaomi's SU7 Electric Car Faces Reliability Issues After Launch

Xiaomi's highly anticipated SU7 electric sedan is experiencing alarming reliability issues just two months after its official market launch in China. The car, which began deliveries on April 3, 2024, following its formal launch on March 28, has already encountered several quality concerns regarding its brake and drive systems.

One early owner, Mr. Wen, experienced a sudden breakdown after traveling just 39 kilometers since taking ownership of his bright blue Xiaomi SU7. The car suddenly shut down while driving on a highway, displaying warnings of an imminent stop and a faulty drive system, preventing him from shifting between drive and reverse. The infotainment system displayed the messages: "The vehicle will soon stop, so stop safely and contact the online service center... The drive system is defective and cannot shift gears."

Why this matters: The reliability issues with Xiaomi's SU7 electric car raise concerns about the safety of consumers on the road and the company's ability to deliver a quality product in a highly competitive market. If left unaddressed, these issues could have a significant impact on the company's reputation and the overall adoption of electric vehicles in China.

The issue could not be resolved with an over-the-air software update, necessitating the car to be returned to the factory for analysis. Xiaomi has offered Mr. Wen a full refund for the SU7, as well as compensation for any incurred expenses.

This incident is part of a larger trend of reliability concerns surrounding the Xiaomi SU7. Some owners have raised issues with paint quality, while others have doubts about the efficacy of the traction control system. Xiaomi has already admitted to an issue with the SU7's Automatic Emergency Braking (AEB) system, which deactivates beyond 135 km/h until an over-the-air update is rolled out.

Despite these issues, Xiaomi has produced over 10,000 SU7 electric sedans since its official launch, demonstrating strong customer demand. The car offers four trim levels: entry-level, Pro, Max, and the limited Founders Edition. The top-tier Max variant boasts a 265 km/h top speed and accelerates from 0 to 100 km/h in just 2.78 seconds, delivering a driving range of up to 810 km between charges.

The early reliability issues with the Xiaomi SU7 raise concerns about the company's capability to offer a reliable and safe electric car in the competitive Chinese market. Xiaomi's ability to promptly address these issues will be crucial in maintaining its reputation and customer trust as it establishes itself as a serious player in the automotive industry.

Key Takeaways

  • Xiaomi's SU7 electric sedan experiences reliability issues just 2 months after launch in China.
  • Brake and drive system problems reported, including sudden shutdowns and faulty gear shifting.
  • Issues raise concerns about consumer safety and Xiaomi's ability to deliver quality products.
  • Over 10,000 SU7 sedans produced despite reliability concerns, showing strong customer demand.
  • Xiaomi must promptly address issues to maintain reputation and customer trust in the automotive industry.