Samsung Offers Free Screen Replacement for Select Galaxy S Series Phones in India Due to Green Line Display Issue

Samsung has launched a free screen replacement program in India for select Galaxy S series smartphones, including the S20, Note20, S21 (excluding S21 FE), and S22 models. The program is in response to a widespread issue where users experienced green lines on their phone screens.

To qualify for the free screen replacement, the affected phones must be no more than three years old and free from physical or water damage. Customers can visit a Samsung Service Center before April 30, 2024, to book an appointment and get their screens replaced at no cost, with a new battery included as an added benefit.

The green line display issue is attributed to faulty software updates affecting older S series or Note smartphones with Super AMOLED displays. Samsung rolled out the free screen replacement program to tackle the display problems faced by its customers in India.

Why this matters: This initiative demonstrates Samsung's commitment to addressing display issues and improving customer satisfaction for Galaxy smartphone users in India. It follows a similar program launched by OnePlus last year for a comparable issue, underscoring the importance of after-sales support in the competitive smartphone market.

In a statement, Samsung said, "We are committed to providing the best possible experience to our customers. The free screen replacement program is a testament to our dedication to customer satisfaction and our confidence in the quality of our products." The company also encouraged affected customers to take advantage of the program before it ends on April 30, 2024.

Key Takeaways

• Samsung offers free screen replacement for select Galaxy S series phones in India.
• Program covers S20, Note20, S21 (excl. S21 FE), and S22 models up to 3 years old.
• Addresses widespread "green line" display issue caused by faulty software updates.
• Customers can visit Samsung Service Centers before April 30, 2024, for free replacement.
• Program demonstrates Samsung's commitment to customer satisfaction and product quality.