Zomato Launches India's First Large Order Electric Fleet

Zomato unveils India's first large order electric fleet for hassle-free party deliveries, showcasing its commitment to sustainability and customer experience in the competitive food delivery market.

author-image
Salman Khan
Updated On
New Update
Zomato Launches India's First Large Order Electric Fleet

Zomato Launches India's First Large Order Electric Fleet | Image Credit: FRANCIS MASCARENHAS | Reuters

Zomato, the popular online food delivery platform, has unveiled India's first large order fleet designed to cater to orders for gatherings of up to 50 people. The announcement was made by Zomato's CEO, Deepinder Goyal, who highlighted that the new fleet marks a significant shift from the previous practice of relying on multiple regular fleet delivery partners, which often led to subpar customer experiences.

The all-electric fleet is specifically designed to handle large group orders , with features like cooling compartments and hot boxes with temperature control to ensure the food arrives in the desired condition. Goyal mentioned that these vehicles are still a work in progress, and Zomato is in the process of adding important enhancements to them.

Previously, such large orders were served by multiple regular fleet delivery partners, leading to a less than satisfactory customer experience. The new electric large order fleet aims to address the challenges faced by customers when placing large orders on the platform.

Why this matters: Zomato's introduction of the large order electric fleet is a significant step towards promoting the adoption of electric vehicles in the food delivery industry in India. This initiative highlights the company's commitment to sustainability and environmental responsibility, while also improving the customer experience for large group orders.

In March 2023, Zomato had also introduced a 'Pure Veg Fleet' for strictly vegetarian customers, but this plan was later scrapped amid backlash over concerns about potential discriminatory behavior. Despite these challenges, the company's shares have continued to surge, reaching an all-time high, driven by its recent profitable quarters.

Goyal stated that the goal is not to make money but to build better products and services to serve their communities better. The introduction of the large order fleet highlights Zomato's commitment to innovation and customer satisfaction in the competitive online food delivery market, aiming to redefine the delivery experience for group events.

Key Takeaways

  • Zomato launches India's first large order fleet for group orders up to 50 people.
  • The all-electric fleet features cooling compartments and temperature-controlled hot boxes.
  • The new fleet aims to improve customer experience for large group orders.
  • Zomato's initiative promotes electric vehicle adoption in the food delivery industry.
  • Zomato's recent profitable quarters have driven its shares to an all-time high.