Disabled Passenger Expelled by Offline Taxi Driver in Jakarta for Using Online Taxi Service

Disabled passenger mistreated by offline taxi driver at Kampung Rambutan Terminal, sparking outrage and calls for enhanced inclusiveness in Indonesia's transportation services.

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Hadeel Hashem
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Disabled Passenger Expelled by Offline Taxi Driver in Jakarta for Using Online Taxi Service

Disabled Passenger Expelled by Offline Taxi Driver in Jakarta for Using Online Taxi Service

A disturbing incident at Kampung Rambutan Terminal in East Jakarta, Indonesia has ignited indignation after a viral video surfaced on April 20, 2024, showing a disabled passenger being expelled by an alleged offline taxi driver for ordering an online taxi. The video, captured by residents, quickly spread on social media, drawing attention to the mistreatment of the disabled man.

In the footage, the disabled passenger, who relies on two body support sticks for mobility, can be seen being confronted and barred from using an online taxi by a man suspected to be an offline taxi driver. The incident unfolded in full view of onlookers at the busy terminal.

Why this matters: This incident highlights the ongoing tensions between traditional offline taxi services and the increasing adoption of online ride-hailing platforms in Indonesia. It also raises concerns about the treatment of disabled individuals and their right to access transportation services without discrimination.

Authorities at the Kampung Rambutan Terminal have confirmed that an inquiry into the incident is underway. The head of the terminal stated, "We are investigating the incident and will call the person in the video to investigate further." The identity of the alleged offline taxi driver has not been disclosed pending the ongoing inquiry.

The viral video has sparked discussions on social media about the challenges faced by disabled individuals in accessing transportation and the need for enhanced inclusiveness. Many have called for stricter regulations to prevent such incidents and ensure equal treatment for all passengers, regardless of their physical abilities or choice of transportation service.

As the investigation progresses, authorities at the Kampung Rambutan Terminal are gathering evidence and eyewitness accounts to determine the full circumstances surrounding the incident. The viral video serves as crucial proof in the case, providing a firsthand look at the confrontation that took place. Officials have pledged to take appropriate action based on the findings of the investigation to ensure such incidents do not occur in the future.

Key Takeaways

  • Disabled passenger expelled by alleged offline taxi driver for using online taxi in Indonesia.
  • Incident highlights tensions between traditional taxis and online ride-hailing platforms in Indonesia.
  • Authorities investigating the incident and will call the person in the video for further inquiry.
  • Viral video sparks discussions on challenges faced by disabled individuals in accessing transportation.
  • Officials pledge to take appropriate action to prevent such incidents and ensure equal treatment.